ClientCore

This text is a draft and has not yet been reviewed by a lawyer.

General Terms and Conditions (DRAFT)

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1. Who we are and what these terms cover

These General Terms and Conditions govern your use of the ClientCore website and of the ClientCore apps (web, back-office and mobile), together "the Service". The Service is provided by Dev-Harbour EOOD ("we", "us"). Contact: office@dev-harbour.com.

By creating an account, accepting an invitation or using the Service you agree to these terms. If you do not agree, do not use the Service.

2. What ClientCore is

ClientCore is a fitness platform for trainers (coaches) and the people they train (trainees). Trainers plan training regiments, sessions and meal plans, trainees carry them out and log workouts, meals and measurements, and both can exchange messages.

ClientCore is a tool. The trainer, not ClientCore, designs and is responsible for the programs, advice and feedback given to a trainee.

3. Accounts and access

Registration is by invitation from a trainer or studio. You must be at least 16 years old, give accurate information and keep it up to date. One account belongs to one person.

Sign-in uses a one-time code sent to your email or phone. Keep your devices and codes private. You are responsible for activity under your account; tell us promptly if you suspect misuse.

4. Health and fitness disclaimer

ClientCore is not a medical device and does not give medical advice, diagnosis or treatment. Training, nutrition and health information in the Service is general and does not replace a doctor or other qualified professional.

Talk to a doctor before starting or changing an exercise or nutrition program, especially if you have an injury, a medical condition or are pregnant. Stop exercising and seek help if you feel pain, dizziness or unwell. You use training and nutrition content at your own risk. Suggestions generated with the help of AI are drafts for a trainer to review; they are not applied automatically and are not professional advice.

5. Your content and messages

You keep ownership of what you enter or upload (workouts, meals, measurements, messages, photos). You give us a limited, non-exclusive licence to store, process and display it only to provide the Service to you and the people you choose to share it with.

Do not send unlawful, abusive, harassing, hateful, sexual or misleading content, and do not upload photos of other people without their permission. Chat messages and photos can be reported; we may review reported content, remove it and, in serious cases, suspend the account. A ClientCore team member can join a chat only when you or the other person asks for help.

6. Acceptable use

You agree not to:

  • break the law or infringe the rights of others using the Service
  • try to access other people’s accounts or data, or probe, disrupt or overload the Service
  • copy, scrape, reverse engineer or resell the Service, except as the law allows
  • use the Service to give medical treatment or to harm yourself or anyone else
  • misuse invitations, directory listings or coaching requests, for example for spam

7. Subscriptions, prices and payment

Using ClientCore as a trainee is free. Trainers have a free tier with limits (for example on the number of teams and trainees) and paid tiers that raise or remove those limits. Current tiers, limits and prices are shown in the app before you buy.

Paid tiers are bought through the Apple App Store or Google Play and managed with RevenueCat. Payment, billing, renewal, cancellation and refunds are handled by Apple or Google under their terms; we never see your card details. Subscriptions renew automatically until you cancel in your store’s subscription settings. Deleting your account does not cancel a store subscription.

Prices include applicable taxes unless the store shows otherwise. If a paid tier ends, your data stays, but limits of the free tier apply again.

8. Right of withdrawal (consumers)

If you are a consumer in the European Union you may have a legal right to withdraw from a distance contract within 14 days. For digital services and digital content, this right may be lost once performance has started with your agreement and your acknowledgement that you lose it. The store through which you buy applies its own refund rules, which apply in addition to your statutory rights. Nothing in these terms limits rights you cannot waive by law.

9. Intellectual property

The Service, its software, design, text, exercise and recipe catalogues, and the ClientCore name and logo belong to us or our licensors. We give you a personal, non-exclusive, non-transferable right to use the Service under these terms. Programs, recipes and other content created by a trainer belong to that trainer (or as agreed between the trainer and a studio), subject to the licence in section 5.

10. Availability and changes to the Service

We work to keep the Service available but do not promise uninterrupted or error-free operation. We may add, change or remove features, and carry out maintenance. If we make a change that materially reduces what a paying trainer bought, we will tell you in advance where possible.

11. Liability

Nothing in these terms excludes or limits liability that cannot be excluded by law, including for intent or gross negligence, for death or personal injury caused by our fault, or for consumer rights that cannot be waived.

Subject to that, and to the extent the law allows: we are not liable for indirect or consequential loss, lost profit or lost data that we could not reasonably foresee, or for how a trainer or trainee uses programs, advice or content; and our total liability to you for a claim arising from the Service is limited to the amount you paid us for the Service in the 12 months before the event (or EUR 100 if you paid nothing). Trainers are solely responsible for their coaching and for their agreements with their trainees.

12. Suspension, termination and account deletion

You can stop using the Service at any time and delete your account in the app (Settings, Delete my account). Deleting erases your data as described in the Privacy Policy; some things must be handed over first (for example active trainees or an organisation you own).

We may suspend or end access if you seriously or repeatedly break these terms, if required by law, or to protect users or the Service. Where reasonable we will warn you first and explain why.

13. Privacy

How we handle personal data, including health data, is described in our Privacy Policy, which forms part of these terms.

14. Changes to these terms

We may change these terms, for example when the Service or the law changes. For material changes we will tell you in the app or by email before they apply. If you keep using the Service after the effective date you accept the new terms; if you do not agree, you can stop and delete your account.

15. Governing law, complaints and disputes

These terms are governed by the law of the Republic of Bulgaria. Mandatory consumer-protection rules of the country where you live continue to apply to you as a consumer. Disputes are decided by the competent Bulgarian courts, without limiting your right as a consumer to bring a claim in the courts of your country of residence.

Please contact us first at the address below so we can try to resolve a complaint. Consumers can also contact the Bulgarian Consumer Protection Commission (Комисия за защита на потребителите, www.kzp.bg) or use the European Commission’s online dispute resolution information at ec.europa.eu/consumers/odr.

16. Contact

Questions about these terms: office@dev-harbour.com. Operator: Dev-Harbour EOOD.